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MOST COMMON QUESTIONS

Why should I use vidiCREW?

Collecting people’s mobile phone content is a hassle but not with vidiCREW. Our app allows you to easily collect content from multiple users (CREW members). They can be anywhere and all of their content comes straight into your gallery, in real-time.

Another key benefit is our pro, experienced editing team who are on hand to transform your videos into an engaging short-film whenever you need one.

How long does an edit take?

That’s up to you, simply let us know when you want it to be delivered and we’ll have it ready for you on that specific date 🙂

What if I want to change parts of my final edit?

With every edit, you receive one initial free re-edit to make any changes.

How much does vidiCREW cost?

It’s free! Then once you’re logged on, premium features are available.

How much content can I store in my vidiCREW online gallery?

As much as you like! 🙂

Can I include photos?

Yes. So many of you asked for this feature, so we added it. Whilst you’re recording your videos, a circle button will appear on-screen, this is your photo button, so if you like what you see in the video, go ahead and grab a photo of it. It will automatically save into your phone’s gallery and will not affect the video you are capturing.

Do I have to be on wi-fi to upload videos?

No you can upload videos with any internet connection and we also give you the option to choose ‘Upload later’ so you can save on your data and only upload when you have a wi-fi connection.

Your CREW

How do I start a CREW?

Go to our website at www.vidicrew.com or download our app from the app store and click ‘Start a CREW’ – this will take you through the simple steps to get you started.

How do I join a CREW?

The CREW leader will send you their CREW code, then simply download our app, log in with that code and you’ll be in the CREW.

How can I encourage my CREW to participate?

Good question. People are capturing moments on their mobile phones all the time anyway, so all you need to do is ask them to do it using the vidiCREW app. To find out how you can encourage them, please see our Creating a CREW guide.

Can I purchase a film package as a gift for someone?

Of course you can. This has been done many times before and it really is one of those ‘I wish I’d thought of that’ gifts. We’ll simply deal with you as the main customer and you can pass the final edit onto the lucky recipient when it’s complete 🙂

What if I want to stop my CREW?

You have two options in your user profile: –

Delete Gallery
This will enable you to delete your gallery, ultimately stopping that particular CREW, no more uploads will be accepted and the current gallery content will be removed from our servers.

Delete Account.
This will delete your user profile and account and effectively this will stop and delete any galleries/CREWs you have started.

CREW code

How do I get a unique CREW code to log in to the app?

You either need to start or join a CREW (see FAQs ‘How do I start a CREW’ and ‘How do I join a CREW’ above).

How many days can I use vidiCREW for?

Your CREW code and gallery expires 12 months from the date your CREW was started. You just need to let us know when you want the editing to be done.

Secure online gallery

Can I include photos?

Yes. So many of you asked for this feature, so we added it. Whilst you’re recording your videos, a circle button will appear on-screen, this is your photo button, so if you like what you see in the video, go ahead and grab a photo of it. It will automatically save into your phone’s gallery and will not affect the video you are capturing.

Can I included content captured from outside of the app?

Sure you can. In your gallery, you’ll see a button which says ‘Download Content’. This will take you into your phones gallery where you can upload videos and photos captured from outside the app.

*Please note, our editors can only edit videos captured in landscape mode.

How much content can I store in my vidiCREW online gallery?

As much as you like! 🙂

Is there a cut-off point for uploading videos and photos?

The cut off point is 12 months after you start your CREW.

What if I want to continue with the same CREW code beyond 12 months?

Just let us know and we can arrange that for you 🙂 All of your material from the previous 12 months will be deleted and the gallery will be cleared, so make sure you download it all first.

Can I share my content on social media?

Yes, we know how engaging this kind of content is on social, so we have made it really simple for you to share to the best-known platforms via our app or website.

Cost

How much does vidiCREW cost?

It’s free! Then once you’re logged on, premium features are available.

Do I need to pay for the app?

No, it’s a free app.

Using the service

Why should I use vidiCREW?

Collecting people’s mobile phone content is a hassle but not with vidiCREW. Our app allows you to easily collect content from multiple users (CREW members). They can be anywhere and all of their content comes straight into your gallery, in real-time.

Another key benefit is our pro, experienced editing team who are on hand to transform your videos into an engaging short-film whenever you need one.

Which devices are compatible with the vidiCREW app?

Any smartphone with access to the Apple store or Google play store is compatible with vidiCREW. iPads and tablets are compatible too.

Do I have to be on wi-fi to upload videos?

No you can upload videos with any internet connection and we also give you the option to choose ‘Upload later’ so you can save on your data and only upload when you have a wi-fi connection.

What if there is no/little internet connection for the CREW to upload videos?

That is fine, you can keep capturing content and choose to Upload later. Then upload when you do have a strong internet connection.

How do I let my CREW know how to do this?

Please refer to our Creating a CREW guide.

Can I download content to my computer?

Of course. Enjoy the benefits of our premium package and download content captured by the whole CREW.

Can the whole CREW access the gallery?

Yes, you can all access the gallery and see the content coming in.

Does the content get saved into my phone gallery?

Yes, your own content is saved into your phone gallery, as well as the vidiCREW gallery.

Does everything get uploaded or do I have control over this?

You have complete control. Once you capture a moment, you can preview it and decide whether you want to upload it or not. Also, each individual CREW member has control over their own content once it’s in the gallery, so they can withdraw their own content if they wish to.

Can people from outside of the UK use your app and other services?

Yes. We have covered CREWs from countries all around the world. Providing you can access the Apple app store or Google play store, you can download and use our app for free.

Video Editing

How long does an edit take?

That’s up to you, simply let us know when you want it to be delivered and we’ll have it ready for you on that specific date 🙂

Will your branding be included in my film?

No but your own branding can be if you have something in mind.

What if I want to change parts of my final edit?

With every edit, you receive one initial free re-edit to make any changes.

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CREW CODE

Create your CREW code here,
enter up to 24 characters:

Your contributors will need to use this code to log in to the vidiCREW app. All videos and photos they capture with the app will then upload to this gallery.

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Select a plan that suits you

BASIC
FREE

All you need to start a CREW,
collect content and create a film

  • Unlimited app users
  • Online gallery
  • Capture videos & photos
  • Unlimited storage for 12 months
PREMIUM
£45 one off

Our PLUS features help ensure you collect the content you need. Perfect for businesses.

  • Unlimited app users
  • Online gallery
  • Capture videos & photos
  • Unlimited storage for 12 months
  • Shot list
  • Push notifications
  • Download all CREW content
PRO
CONTACT US

Everything!
Including a ‘white label’ option, so you can fully customise the app and gallery design.

  • Everything
  • White label option

UNLOCK DOWNLOADS / UPGRADE

UNLOCK or UPGRADE to download content captured by other CREW members. This gives you unlimited downloads until the gallery expires (12 months from its start date).

  BASIC
FREE
UNLOCK£10 one off PREMIUM£45 one off
Unlimited app users
Online gallery
Capture videos & photos
Unlimited storage for 12 months
Download content you capture
Download the CREW’s content
Shot list (an in app list for your CREW)
Push notifications - in app